Commercial Catering & Refrigeration PPM
Planned Preventative Maintenance for Commercial Catering & Refrigeration
Reduce breakdowns, protect compliance, and extend the life of your commercial kitchen equipment — with a planned maintenance programme built around your operation.
Free site surveys available — limited engineer slots in your area this month.
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What is PPM?
Planned Preventative Maintenance for Commercial Kitchens — Explained
Planned Preventative Maintenance (PPM) is a scheduled service programme that keeps commercial kitchen and refrigeration equipment operating at peak condition before failures occur. Rather than reacting to breakdowns, PPM engineers visit on a fixed schedule to inspect, calibrate, and service equipment — catching faults early, extending asset life, and generating the compliance documentation that Environmental Health Officers, insurers, and HACCP systems require.
For operators across London, Essex and Hertfordshire, a PPM contract typically replaces several unpredictable emergency callouts per year with one predictable monthly cost — and keeps your kitchen trading when it matters most.
Why PPM matters
The real cost of reactive maintenance
Without PPM
With a PPM plan
Unexpected breakdowns halt service mid-trade
Scheduled maintenance prevents most failures before they happen
Emergency engineer rates and lost revenue every time
Priority response included — lower reactive costs overall
EHO visit reveals compliance gaps at the worst moment
Service records and documentation always ready to present
Equipment replaced years ahead of schedule
Longer asset life and lower capital expenditure over time
Scope of service
What's included in your PPM plan
Every plan covers the essentials, then we tailor the scope to your specific equipment and compliance requirements.
Scheduled inspections to manufacturer standards
Full performance and safety checks
Refrigerant and gas system checks
Deep clean of key components
Temperature calibration and verification
Digital service reports after every visit
Minor adjustments and consumable replacements
Priority reactive support between visits
Coverage
Equipment we maintain & sectors we serve
Equipment covered
- Commercial fridges & freezers
- Cold rooms & walk-in freezers
- Ice machines
- Combi ovens
- Fryers & grills
- Dishwashers & glasswashers
- Extraction & ventilation systems
- Prep equipment
Sectors served
- Restaurants & cafés
- Hotels & hospitality
- Pubs & bars
- Schools & education
- Care homes & healthcare
- Contract caterers
- QSR chains & dark kitchens
- Sports & leisure venues
Where we operate
Nationwide coverage across the UK
We support operators across England, Scotland, and Wales — with dense engineer presence across London, Hertfordshire, and Essex for faster response in our core regions.
London: Central London, City of London, Canary Wharf, East London, South London, North London — hotels, restaurant groups, dark kitchens, corporate catering, and QSR chains.
Essex: Chelmsford, Brentwood, Harlow, Basildon, Romford, Colchester, Epping, Southend-on-Sea.
Hertfordshire: Stevenage, Welwyn Garden City, Hatfield, St Albans, Watford, Hemel Hempstead, Hitchin, Letchworth.
Multi-site operators with locations nationwide are a core part of our client base. We coordinate unified PPM schedules across all your sites regardless of geography.
Regions covered
Core regions have higher engineer density and faster average response times.
Why Arch
Built for commercial kitchen operators
Directly employed engineers
Our engineers are directly employed and fully trained — not subcontractors. You get consistent, accountable engineers who know your site.
Multi-site capability
From single-site independents to nationwide groups with 50+ locations, we coordinate asset lists, schedules, and reporting at scale.
Digital service reports
Every visit generates a digital report delivered to your inbox — full audit trail for EHO compliance, insurance, and internal records.
Defined response SLAs
Plan holders receive defined response time commitments for emergency call-outs, so you know exactly what to expect when something goes wrong.
Gas Safe registered
All gas appliance work is carried out by Gas Safe registered engineers to the legal standard required for commercial catering equipment.
Simple process
How PPM works
Free site survey
We review your equipment asset list — in person or remotely. No obligation, no cost.
Tailored PPM schedule
You receive a bespoke maintenance plan built around your equipment, trading patterns, and compliance needs.
Ongoing service visits
Engineers arrive on schedule. Reports issued digitally. Priority reactive cover in between.
Compliance & safety
Protecting your business, not just your equipment
A PPM plan generates the documentation trail that regulators, insurers, and EHO officers require.
HACCP support
Maintenance records and temperature logs support your HACCP food safety management system.
EHO due diligence
Digital service reports provide documented evidence of equipment maintenance for Environmental Health visits.
F-Gas record keeping
Refrigerant usage, leak checks, and system servicing documented to meet F-Gas Regulation requirements.
Insurance requirements
Documented maintenance schedules support equipment insurance claims and may reduce premium risk ratings.
Registered & certified
Qualifications you can verify
Every engineer carries the registrations required by law and by your insurers. Our accreditations are publicly verifiable — not just claimed.
Gas Safe Registered
All gas appliance work carried out to the legal standard required for commercial catering equipment.
F-Gas Certified
Fully certified under the F-Gas Regulation to handle, recover, and recharge refrigerant gases.
NICEIC Approved
Electrical work meets the industry standard required for commercial kitchen equipment installation and servicing.
Fully Insured
Comprehensive public liability insurance covering all on-site work across every client location we serve.
Client references are available on request. Contact us to speak with an existing plan holder.
What our clients say
Trusted by Commercial Kitchen Operators
"We've been using Arch catering for four years and wouldn't go anywhere else. Their team of engineers is highly knowledgeable and always responds rapidly to any issues. Whether it's routine maintenance or a last-minute emergency, they are consistently professional and efficient. Highly recommend to any caterer looking for a reliable partner!"
Igor
Maintenance Manager — Hotel Paddington
"Arch Catering has consistently provided the reliable maintenance and support we need to operate as a busy restaurant. Their customer care is outstanding, and their service is always prompt, professional, and thorough. As a family-run company, they bring a personal touch that truly sets them apart. We highly recommend Arch Catering for anyone seeking dependable, expert kitchen support."
Sylwia Johnson
Managing Director — The Old Guinea Restaurant & Bar
"I would like to thank Arch Catering for a great service again this year and a quick response on the repair works needed again. Thanks for the great support and service many thanks."
Mark
Maintenance Manager — Hotel Sheffield
Ready to talk?
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Leave your name and number and we'll call you within one working hour — no sales scripts, just a straight conversation about your maintenance needs.
Common questions
Frequently asked questions
PPM plans are tailored to your specific equipment asset list, visit frequency, and site requirements. We provide a free site survey or remote asset review and quote based on your actual needs — there are no fixed tiers or hidden add-ons.
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