Rapid Emergency Breakdown Support

Yes. We provide 24/7 emergency response across the UK for commercial kitchen breakdowns. Our engineers are on call outside standard hours so that hotels, restaurants, and care homes can keep operating during evening and weekend service.

Every Arch engineer holds current Gas Safe registration, F-Gas certification (for refrigeration work), and electrical qualifications. All engineers are DBS checked, fully insured, and trained on manufacturer service procedures so warranties remain valid after the repair.

Emergency callout pricing depends on the time of day, location, equipment type, and parts required. We provide a clear cost estimate before dispatching the engineer wherever possible. Customers on a Planned Preventative Maintenance plan receive priority response and discounted callout rates.

To speed up dispatch, please have the equipment make, model, serial number, and a brief description of the symptoms ready. If the equipment is showing an error code, that helps too. We also need the site address, contact name, and any access constraints (gate codes, opening hours, parking).

Yes. Our engineers repair commercial ovens, combination ovens, fryers, dishwashers, glasswashers, walk-in cold rooms, ice machines, extract systems, and more — across all major manufacturers. We fit only manufacturer genuine parts and achieve over 85% first-visit fix rates.

Genuine emergencies include refrigeration failure risking food safety, suspected gas leaks, electrical safety concerns, complete kitchen shutdown, or critical equipment failure during service. Non-urgent issues — minor performance problems, scheduled repair bookings, routine queries — should go through our contact form so emergency capacity is preserved for genuine breakdowns.