A Family Run Team with National Reach
Proactive maintenance and flexible, sustainable solutions designed to keep your kitchen running efficiently and without disruption.
2021
Founded
~60
Engineers nationwide
Stevenage
Family owned HQ
UK wide
Service coverage
Our Story & Mission
The Arch Story So Far
Founded in 2021 by husband and wife team Simon and Rebecca Rutt, Arch was born from a shared frustration at the lack of genuine customer service and accountability across the catering and refrigeration industry.
With a combined 32 years of industry experience, Simon and Rebecca set out to build a company on traditional family values, exceptional customer service, and a genuine commitment to supporting clients. The vision was simple: professional, proactive service that keeps commercial kitchens running efficiently while building lasting relationships with the people behind them.
As Arch grew, the leadership team was strengthened in 2024 with the appointment of Max Wratten as Operations Director, whose technical expertise and operational focus have further sharpened service delivery across an expanding client base.
Today, Arch operates a nationwide network of around 60 highly skilled catering and refrigeration engineers, strategically located across the UK. Every engineer is carefully selected for reputation, expertise, and professionalism, so our clients receive the highest standards of service wherever they are.
Despite our national reach, we remain proudly family owned and operated from our headquarters in Stevenage, Hertfordshire. We've grown steadily year on year, securing local and national contracts across hotels, restaurants, pubs, education, healthcare, leisure, and workplace catering.
Simon & Rebecca Rutt
Founders, a husband and wife team
Founded
Simon and Rebecca Rutt launch Arch with 32 years of combined experience and a focus on service and accountability.
Team strengthened
Max Wratten joins as Operations Director, sharpening service delivery across a growing client base.
Nationwide reach
Around 60 carefully selected engineers across the UK, still proudly family owned from Stevenage.
What We Offer
A Complete Commercial Kitchen Service
As our clients' needs have evolved, so has our service offering.
Alongside planned maintenance, breakdown response, and equipment servicing, Arch now provides:
Every service call, maintenance schedule, asset record, and engineer activity is managed through our bespoke service management system at our Stevenage offices, giving complete visibility across contracts, engineers, and equipment, and a responsive, efficient service for every client.
As we continue to grow, our commitment stays the same: proactive service, flexible solutions, and industry leading support that helps clients reduce downtime, control costs, and keep their kitchens running smoothly.
Proactive Service. Flexible Solutions. Sustainability in Mind.
Our Mission
We keep commercial kitchens running without stress. Through proactive maintenance, rapid emergency response, and genuine partnership, we make sure your operation never skips a beat. We succeed when your kitchen runs smoothly, your customers dine happily, and your equipment performs reliably.
How We Work
A Straightforward, Professional Approach
From initial contact to ongoing support, we make commercial kitchen maintenance simple, transparent, and effective.
Site Assessment & Asset Survey
We conduct a thorough survey of your commercial kitchen equipment, documenting every asset, assessing condition, and identifying maintenance requirements. This comprehensive review forms the foundation of your tailored service plan.
Tailored Plan & Quote
Based on our assessment, we design a bespoke maintenance programme matched to your operational needs, equipment types, and budget. You receive transparent pricing with clear service schedules and no hidden costs.
Ongoing Servicing & Rapid Response
Our qualified engineers deliver scheduled preventative maintenance at times that suit your operation, backed by priority emergency response whenever unexpected breakdowns occur. We provide full documentation after every visit.
Our Engineers
Qualified Professionals You Can Trust
Every engineer in our team holds current, relevant qualifications and receives ongoing training to maintain the highest technical standards.
- Electrical installation and maintenance certifications
- Qualified engineers for all gas appliance work
- Experienced in refrigeration system servicing
- Manufacturer approved service procedures
- Warranty friendly maintenance practices
- Ongoing professional development and training
Manufacturer Guidelines & Warranty Protection
We follow manufacturer service guidelines for all equipment, keeping your warranties valid and your equipment performing as built. Professional maintenance protects your investment and never jeopardises it.
Coverage
Nationwide Support for Single & Multi Site Operations
Whether you operate one kitchen or manage facilities across the UK, we provide consistent, professional service wherever you need us.
Single Site Clients
For independent restaurants, hotels, care homes, and schools, we provide dedicated local support with rapid response times. You'll work directly with our team who get to know your kitchen, your equipment, and your operational requirements intimately.
Perfect for operators who value personal service and building long term relationships with their maintenance provider.
Multi Site Operators
For chains, facilities management companies, and multi site operators, we deliver consistent service standards across all locations. Centralised reporting, coordinated scheduling, and nationwide engineer deployment ensure uniform quality everywhere.
Ideal for estate managers requiring reliable, standardised maintenance across multiple commercial kitchens nationwide.
Coverage: England, Scotland, Wales
Memberships & Standards
Memberships & Industry Standards
We hold the industry memberships and follow the standards that keep your commercial kitchen safe and compliant.
CEDA Membership
Proud members of CEDA, the Catering Equipment Distributors Association, a recognised body in the commercial catering equipment industry.
Qualified gas engineers
All gas work carried out to legal standards
Refrigeration engineers
Qualified refrigeration system technicians
Public Liability Insurance
Comprehensive coverage for your peace of mind
Meet the Team
The People Behind Your Service
Our family run business is built on personal relationships and professional expertise.
Simon Rutt
Managing Director
Simon began his career in the industry as a Sales Executive for a leading service and maintenance provider, supplying and specifying new commercial kitchen equipm...
07814 486945Rebecca Rutt
Finance Director
Rebecca oversees the company's budgeting, financial planning, and reporting with a meticulous and strategic approach. She works closely with both new and long sta...
Max Wratten
Operations Director
Max brings strong technical expertise to the team and plays a key role in ensuring our service delivery runs smoothly. He works closely with both sites and engine...
Client Testimonial
"Arch Catering has consistently provided the reliable maintenance and support we need to operate as a busy restaurant. Their customer care is outstanding, and their service is always prompt, professional, and thorough. As a family-run company, they bring a personal touch that truly sets them apart. We highly recommend Arch Catering for anyone seeking dependable, expert kitchen support."
Sylwia Johnson
Managing Director, The Old Guinea Restaurant & Bar
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Talk to Our Team
Whether you need emergency assistance, want to discuss a maintenance plan, or simply have questions about our services, we're here to help.