Skip to main content
Arch engineer carrying out an emergency repair on a commercial oven

Emergency Service

Rapid Emergency Breakdown Support

Emergency catering equipment repair across mainland UK. Fast response for cooking, warewash and refrigeration breakdowns, nationwide coverage.

5+ Years' experience
24/7 Emergency callout

How It Works

Emergency Response Process

From your initial call to equipment back online, our process is designed for speed and efficiency.

Log Issue

Call us with equipment make, model, serial number and symptoms. Our team logs critical details.

Dispatch Engineer

Nearest qualified engineer deployed immediately with estimated arrival time confirmed.

Fix & Report

Engineer diagnoses, repairs and tests equipment. Full report provided; parts fast-tracked if needed.

Common Faults We Repair

Expert Diagnosis & Repair Across All Equipment Types

Our engineers are fully qualified across gas, refrigeration and electrical work, enabling us to diagnose and repair the full range of commercial kitchen equipment failures.

Ovens not heating correctly

Element failures, thermostat faults, ignition problems

Combination oven issues

Boiler faults, pump failures, control board issues, leaking

Dishwasher/glasswasher poor results

Temperature problems, pump failures, detergent dosing errors

Cold rooms not holding temperature

Compressor failures, refrigerant leaks, door seal problems

Ice machine not producing

Water inlet issues, evaporator faults, control failures

Extract fan failures

Motor burnout, bearing failure, control system faults

Cooking Equipment:

  • Commercial ovens, ranges & combi steamers
  • Fryers, griddles & grills
  • Microwaves & hot holding equipment

Refrigeration & Warewash:

  • Walk-in cold rooms & freezer rooms
  • Commercial dishwashers & glasswashers
  • Ice machines & prep refrigeration
Problem and Solution puzzle piece concept illustrating first-time fix approach

First-Time Fix Focus

Equipped for Immediate Resolution

Our emergency engineers carry comprehensive van stock and diagnostic equipment to maximise first-visit fix rates.

We understand that repeat visits extend your downtime and increase costs.

Our engineers respond rapidly and achieve a strong first-time fix rate across all equipment types. Where specialist parts are needed, our fast-track supply relationships deliver most components next day. We can often also implement a temporary operational solution while parts are sourced.

Every engineer is fully qualified and experienced across gas, refrigeration and electrical work. With years of field experience across commercial kitchen environments, they diagnose quickly and repair accurately, getting you operational again as fast as possible.

Tired of unexpected callouts? A planned preventative maintenance programme catches faults before they become emergencies, most clients see 60–70% fewer breakdowns within the first year.

Genuine Parts

We only fit manufacturer genuine parts for all commercial kitchen equipment brands, ensuring reliable long term performance.

Emergency or Not Sure?

Determining Urgency Level

Not every issue requires immediate emergency response. We can help you determine the right level of support for your situation.

Genuine Emergency

Call immediately if experiencing:

  • •Refrigeration failure risking food safety
  • •Gas smell or suspected gas leak
  • •Critical equipment failure during service
  • •Electrical faults causing safety concerns
  • •Complete kitchen operation shutdown

Non-Emergency Support

Use our contact form for:

  • •Scheduled repair bookings
  • •Minor performance issues
  • •Routine maintenance enquiries
  • •General technical questions
  • •Equipment upgrade consultations

What Our Clients Say

Rapid Response You Can Count On

Mark

Maintenance Manager

Hotel Sheffield

“I would like to thank Arch Catering for a great service again this year and a quick response on the repair works needed again. Thanks for the great support and service many thanks.”

Igor

Maintenance Manager

Hotel Paddington

“We've been using Arch catering for four years and wouldn't go anywhere else. Their team of engineers is highly knowledgeable and always responds rapidly to any issues. Whether it's routine maintenance or a last-minute emergency, they are consistently professional and efficient. Highly recommend to any caterer looking for a reliable partner!”

Common Questions

Emergency Repair FAQs

Quick answers about our emergency callout service for commercial kitchens.

For genuine emergencies, such as refrigeration failure, gas leaks, or critical equipment failure during service, we dispatch the nearest qualified engineer immediately. Response times depend on location and engineer availability, but most mainland UK sites receive a confirmed ETA within minutes of calling. For the fastest response, call 01438 878363 rather than using the contact form.

Areas Served

24/7 Emergency Commercial Kitchen Cover Across Mainland UK

Rapid callout nationwide from our Stevenage base, with our fastest response across the East of England and Greater London.

We cover emergency commercial kitchen breakdowns and urgent equipment replacement across Cambridge and Cambridgeshire, for college and hospital kitchens, hotels, restaurants and care homes when a fridge, oven, dishwasher or cooking line fails mid-service. See our commercial kitchen coverage in Cambridge.

Request Emergency Callout

Equipment breakdown impacting your operation? Don't wait, our engineers are ready to respond immediately.